The Form Factory // Privacy Policy

1. Introduction The Form Factory ("we", "us") respects your privacy and is committed to protecting your personal data in compliance with the Protection of Personal Information Act (POPIA). This policy explains how we handle your data when you visit theformfactory.co.za.

2. What Data We Collect To fulfill your order, we collect the following information:

  • Identity Data: Your name and surname.

  • Contact Data: Your email address and mobile number.

  • Delivery Data: Your physical address for shipping.

  • Transaction Data: Details of the products you have purchased.

3. Payment Information We do not store your credit card or banking details. All payment transactions are processed securely through our third-party payment gateway providers (e.g., PayFast/Yoco/PayStack). Your payment details are encrypted and handled directly by the payment processor in accordance with PCI-DSS standards.

4. How We Use Your Data We use your data strictly for the following purposes:

  • To process and deliver your order (we share your address with our courier partners).

  • To send you order confirmations and shipping updates.

  • To comply with legal or tax obligations (e.g., keeping invoices for SARS).

5. Data Sharing We will never sell your personal data to third parties. We only share your data with trusted service providers required to run our business, specifically:

  • Shopstar: Our e-commerce platform host.

  • Courier Services: To deliver your package.

  • Payment Gateways: To process your payment.

6. Cookies Our website uses standard cookies to ensure the shopping cart functions correctly and to analyze website traffic. By using our site, you consent to the use of these cookies.

7. Your Rights Under POPIA, you have the right to:

  • Request access to the personal data we hold about you.

  • Request correction of your data.

  • Request deletion of your data (subject to our legal requirement to keep tax records).

8. Contact Us If you have any questions about this privacy policy or how we handle your data, please contact us at: hello@theformfactory.co.za